Time
June 2021- Oct 2022
Type
0-1 end-to-end project for B2B clients
Team
4 Developers, 1 Product Manager, 1 Design Manager, 1 Product Designer (Me)
Key Contribution
User Research, Lo-fi Prototype, User testing, Hi-fi Prototype
Problem Overview
Solution Overview
Overview
在当前阶段的城市治理工作中，由于一些部门的职能存在交叉与重叠，各部门根据其掌握的数据信息独立进行城市治理工作。这导致事件发现的信息未能有效共享，出现了重复举报的情况，多个投诉针对同一案件，同时跨部门事件也无法迅速联动协同处理。
为了应对上述问题，协同指挥系统通过实现城市综合管理和突发事件应急联动的电子化、网络化和移动化，极大地提升了跨部 门城市综合管理工作的效率。这为城市日常管理和突发公共事件的监测预警、应急处置以及预案管理提供了技术支持手段。协同指挥系统提高了城市综合监测预警的科学性、及时性和准确性，从而预防和减少了突发事件的发生。同时，它还增强了应急处置的响应速度和综合研判能力，提升了城市的指挥能力和协调工作效率，最大限度地减少了突发公共事件造成的直接经济和人员损失，有效地控制、减轻和消除了突发事件带来的严重社会危害。
Discovery & Definition
Research
Pain Points
Research
Understand User
Research
Using big data and AI
Synthesis
Territory map
响应速度
缺乏统一的信息汇聚，信息未能有效共享
缺乏协调沟通方式
多部门治理难以合力，跨部门无法协同处置
重复举报
群众诉求不知道投哪里
解决问题的能力
审批员
派单员
办结员
AI merges events based on time, location, and specific details.
AI generates event-handling plans from archived past cases.
“How might we 制作一个利用ai使各部门高效协同合作的系统？”
Stakeholder interviews
Stakeholder need
Stakeholder interviews
Design decision
Location information is as crucial as textual information
Cases are time-sensitive and require process quickly.
Display Map and Form Simultaneously
Keep the system simple and efficient
User interviews
Key user flow
Exploration
Exploration
Ideate
Exploration
Low fi prototype
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Design
Challenge1
使主要面板在左侧留出地图的参考位置，节约空间
Pain point:
Solution:
Challenge2
AI辩重功能，节约办事人员的时间
Pain point:
Solution:
Challenge3
AI派单功能，可以增加在AI的基础上给出意见
Pain point:
Solution:
My reflection & Take-aways
We made a mistake during our process. After user interviews, we found that the current visual style was not well-liked by users. We tried to address this by changing the visual style, but during the meeting with stakeholders, we learned that they had invested significantly in this branding. Changing the visual style would affect not only the website but also other elements. In the end, we did not prioritize a visual style redesign and instead proposed designs that resolved usability concerns using the existing style, which the stakeholders approved.
This experience taught me the importance of active communication with stakeholders and prioritization. It is critical to balance user feedback with business considerations such as branding investments and to find solutions that address both.